Website Support and Maintenance
guarantee the true stability of your digital presence
Digital Support by Koala Masters:
We ensure top-quality support within a specifically designed customer service agreement for all types of different projects - whether it is a small landing page or a huge e-commerce project, a b2b corporate website, or an NGO initiative
All types of work
We promptly help you with any needs related to the development and support of the site, providing you with an out-of-house full team of developers, programmers, designers, and marketersUp-to-date content
Filling the catalog of products or services, writing articles and sections` descriptions. Actual and unique content is the main component of the growth of any project. Our specialists will certainly help with the content tasks for a successful promotion of your productCybersecurity
We provide complex web defense of your website against malware, bots, and other hostile actions. And we also connect it to our service bot for free, which will monitor the website's availability 24/7Further Service and Maintenance
We will implement your development plan and the necessary improvements to the project, or we will offer an effective way from the maximum result perspective. As long as the project grows - as long it is competitive, so do not delay :)All types of work
We promptly help you with any needs related to the development and support of the site, providing you with an out-of-house full team of developers, programmers, designers, and marketersUp-to-date content
Filling the catalog of products or services, writing articles and sections` descriptions. Actual and unique content is the main component of the growth of any project. Our specialists will certainly help with the content tasks for a successful promotion of your productCybersecurity
We provide complex web defense of your website against malware, bots, and other hostile actions. And we also connect it to our service bot for free, which will monitor the website's availability 24/7Further Service and Maintenance
We will implement your development plan and the necessary improvements to the project, or we will offer an effective way from the maximum result perspective. As long as the project grows - as long it is competitive, so do not delay :)
Grow your digital business with us:
We really adore supporting long-term projects, optimizing existing or implementing new promotional processes and overcoming new digital challenges
Workflow stages chart
1. Assets evaluation and Audit
We check and fix server settings, project backups, cash operating, the correctness of internal and external integrations, and other prior systems
Additionally, in the first instance, we conduct a Complex Technical Audit of your website and its content providing you with our conclusions and recommendations
2. Contacting and reporting systems
You get introduced to a personal Account Manager and become familiar with the communication process, task setting, and regular reporting
3. Tasks setting
Your personal Account Manager is an effective coordinator and delivers all your opinions, questions, and requests to corresponding team members
4. Executing
According to the complexity and priory of the task you receive updated and actual information about its status
5. Suggestions for improvements
We are glad not only to fix or edit your website but also to create new elements, block pages, and projects
Our team competencies:
- We comfortly operate with more than 5 CMS and Frameworks
- Our team created more than 50 websites
- Experience in 24 different industries
We provide web-project support for:
Landings
Creating a one-page (or with a few additional service pages) website, usually for a specific product, service or event
SME representative site
A partly commercial, partly informational website, up to 10-15 pages, where visitors may become familiar with the company’s profile, goods or services and news
Corporate portal
Often B2B website, with a lot of official information; might have an account login option for employees or business partners
E-commerce
Online stores for all types of goods; Includes payment, cart, delivery, and CRM systems integrations, informational messaging, online support, and other necessary elements
Special projects
Personal account applications, Data visualization Dashboards, Tender platforms, Offline promo integrations, etc
Check who you will work with:
Project Manager
Communication and Management
Account Manager
Communication and Reporting
Marketing team
Digital Marketing
Design team
Prototyping and Designing
Front-end team
Implementation of web-page and email designs
Programming team
Back-end programming
Contact with our experienced Developer:
F.A.Q. about Web-support
⬆️ Can you manage high-loaded projects?
Even if the numbers of 10`000 unique visitors per day now seem unreal to you - it is quite usual for our customers.
The main thing is to be ready for it and have the technical ability to expand and develop your site.
First, prepare for the growing number of visitors: this is achieved through the correct code structure, well-thought-out caching, the ability to share the load on multiple servers and connect CDN - special content delivery networks distributed around the world.
Secondly, to be able to quickly add new features to the project, to develop it. We provide this through SCRUM work methodology and a well-organized technical support team. And for sure, we will optimally configure your project so that it can withstand any loads.
⏱ How fast will I get problems or corrections solved?
Our kind and professional Account Managers will answer you in 15 minutes during our working time.
Then, after realizing the amount of work, we immediately tell you how much time we need to fix it up.
☘️ Can you help me with website modernization within my own promo activities?
Sure! We develop specific landing pages, promo-codes generators, voting, sales, SMS integrations and other functional elements correlated with your offline and digital marketing plans.
✍️ Is it possible to cooperate with you officially?
Yes, of course – as a legal entity, we pay taxes officially and regularly donate to Ukrainian charities. P.S. We hope you are doing the same thing as us?
❣️ Do you give a warranty on the work you do?
We give a 3-month warranty and fix all detected bugs for free under two conditions:
1. Administrative accesses during this time are kept only by us.
2. We created the site/page/functionality by ourselves, not upgrading existing one.
⛏ What if something on the site breaks?
No trouble! You can email us and we'll make sure we don't leave you alone with the problem.
And our special bot will monitor your site 24/7 and signal us if there are any issues with the availability of the site.
⚡️ Important changes need to be made! How quickly can you handle it?
We usually take from 1 to 5 days to complete all tasks. But if you have something urgent - we will meet you halfway and try to do everything as soon as possible.
Our Web-Support Cases:
The corporate website of the Opillia brewery
Have a look at how we told the story of a local craft brewery, visualized the stages of brewing, and created 'appetizing' and informative pages for the products of the TM «Opillia»
True English Tea website - Classics Framed in Modern Design
In the TET case, we created a versatile, multi-language website with a diverse range of products, avoiding the typical online store style.
We incorporated trending contemporary effects, styles, and geometry while staying true to the reputable brand book and brand image
Burulka - Local Water and Ice Delivery Project
Discover how we create a fast and lovely Burulka e-store - website with a responsive design and personal account that provides ordering water and ice supply as well as buying accessories and equipment
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