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During the story of our company, we’ve made a lot of tough decisions. However, the most complicated one was the naming.
26.12.2022
2 min read
Insult your client and then satisfy him – active loyalty is guaranteed A must-read for anyone involved in the service industry who, however, has yet to hear <span>about this</span> phenomenon. Let’s consider additional SRP – Service Recovery Paradox, that is, the service recovery paradox, which can be a very effective technique, and it can harm your business. The essence, advantages, disadvantages and features of the application of […]
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