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Privacy Policy

When you access our website we automatically collect from your device language settings, unique user ID, IP address, location (country/city), type and model of the device, gender, age, device settings, operating system, Internet Website provider, mobile carrier, hardware ID, and Facebook ID and other unique identifiers (such as IDFA and AAID). We need this data to provide our Website, analyze how our customers use the website and to serve ads.

For improving the website and serving ads, we may share this data with third parties. Such parties include Facebook and Google. As a result of sharing this data with third parties we analyze different interactions (what sections our users have viewed).

If you decide to fill in the contact form on our Website we will ask you to provide your email, name, and data on your request.

Please read our Privacy Policy below to know more about what we do with data (Sections 3), what data privacy rights are available to you (Section 6), and who will be the data controller (Section 1). If any questions will remain unanswered, please contact us at hello@koalamasters.com .

 PRIVACY POLICY

This Privacy Policy explains what personal data is collected when you use the https://koalamasters.com website (the “Website”), how such personal data will be used, shared, and how you can control it.

BY USING THE WEBSITE, YOU PROMISE US THAT: 

(I) YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY, AND 

(II) YOU ARE OVER 18 YEARS OF AGE. 

If you do not agree or are unable to make this promise, you must not use the website.

“GDPR” means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

“EEA” includes all current member states of the European Union and the European Economic Area. For the purpose of this policy, EEA shall include the United Kingdom of Great Britain and Northern Ireland.

“Process”, in respect of personal data, includes collecting, storing, and disclosing to others.

1. PERSONAL DATA CONTROLLER

1.1. Koala Masters will be the controller of your personal data.

2. CATEGORIES OF PERSONAL DATA WE COLLECT

2.1. Data you give us

You provide us with information about yourself when you fill in the contact form on the Website. For example: email, name, and data on your request.

2.2. We collect data automatically:

2.2.1. Data about how you found us

We collect data about your referring URL (that is, the place on the Web where you were when you tapped/clicked on our ad or a link to our website).

2.2.2. Device, Location, and other data.

We collect data from your device. Examples of such data include: language settings, unique user ID, IP address, location (country/city), type and model of device, gender, age, device settings, Internet Website provider, mobile carrier, hardware ID, operating system, and Facebook ID.

2.2.3. Usage data

We record how you interact with our Website. For example, we log what pages you have viewed, and how long you are on the Website.

2.2.4. Advertising IDs

For example, Apple Identifier for Advertising (IDFA) or Google Advertising ID (AAID) (depending on the operating system of your device) when you access our Website from a mobile device.

2.2.5. Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Website. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist with delivering online advertising.

Cookies are used, in particular, to automatically recognize you the next time you visit our Website. As a result, the information, which you have earlier entered in certain fields on the Website may automatically appear the next time when you use our Website. Cookie data will be stored on your device and most of the time only for a limited time period.

3. FOR WHAT PURPOSES DO WE PROCESS PERSONAL DATA

We process your personal data:

3.1. To provide our Website

This includes enabling you to use the Website in a seamless manner and preventing or addressing Website errors or technical issues.

To host personal data and enable our Website to operate and be distributed, we use HostPro, which is a hosting and backend Website.

3.2. To provide you with customer support

We process your personal data to respond to your requests for technical support, Website information, or to any other communication you initiate. For this purpose, we may send you emails about, for example, the performance of our Website, notices regarding this Privacy Policy.

3.3. To communicate with you regarding your use of our Website

We communicate with you, for example, by email. These may include emails with information about the Website.

3.4. To research and analyze your use of the Website and our services

This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Website and our new services. We also use such data for statistical analysis purposes, to test and improve our offers.

To analyze how visitors use our Website we use Google Analytics, a web analysis program of Google. In order to provide us with analytics, Google Analytics places cookies on your device. On Google Analytics we get, in particular, aggregated information on the data you enter on our Website and users’ interactions within the Website. Google allows you to influence the collection and processing of the information generated by Google, in particular, by installing a browser plug-in, available here. You can read more about how Google uses information here. 

3.5. To comply with legal obligations

We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

4. UNDER WHAT LEGAL BASES DO WE PROCESS YOUR PERSONAL DATA=

In this section, we are letting you know what legal basis we use for each particular purpose of processing. For more information on a particular purpose, please refer to Section 3. This section applies only to EEA-based users.

4.1. We process your personal data under the following legal bases:

4.1.1. to contact you.

4.2. Under this legal basis we:

 4.2.1. Provide accessibility to our Website;

4.2.2. Provide you with customer support;

4.2.3. Communicate with you regarding your use of our Website;

4.2.4. for our (or others’) legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require the protection of personal data.

4.3. We rely on legitimate interests:

4.3.1. to communicate with you regarding your use of our Website; 

4.3.2. to research and analyze your use of the Service;

Our legitimate interest for this purpose is our interest in improving our Website so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the Website navigation easier and more user-friendly).

4.3.3. to send you marketing communications;

The legitimate interest we rely on for this processing is our interest to promote our Website, including new products and special offers, in a measured and appropriate way.

4.3.4. to comply with legal obligations.

5. WITH WHOM WE MAY SHARE DATA

We share information with third parties that help us operate, provide, and market our Website. We may share information, in particular, for purposes indicated in Section 3 of this Privacy Policy.

5.1. The types of third parties we share information with include, in particular:

5.1.1. Website providers;

We share personal data with third parties that we hire to provide the Website or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of Website providers.

5.1.2. Cloud storage providers (HostPro);

5.1.3. Data analytics providers (Google, Facebook);

5.1.4. Law enforcement agencies and other public authorities.

5.3. We may use and disclose personal data to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law. 

6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS

6.1. To be in control of your personal data, you have the following rights:

6.1.1. Accessing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided on the Website by contacting us at hello@koalamasters.com . You may also request a copy of your personal data collected during your use of the Website at hello@koalamasters.com .

6.1.2. Deleting your personal data. You can request the erasure of your personal data by sending us an email at hello@koalamasters.com .

6.1.3. When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such an event, we will fulfill your request after we have complied with our obligations.

6.1.4. Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof by sending a request at hello@koalamasters.com .

6.2. If you are based in the EEA, you have the following rights in addition to the above:

6.2.1. The right to lodge a complaint with a supervisory authority. We would love you to contact us directly, so we could address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work, or where the alleged infringement has taken place.

6.2.2.The right to data portability. If you wish to receive your personal data, you can send a respective request at hello@koalamasters.com .

7. AGE LIMITATION

We do not knowingly process personal data from persons under 16 years of age.   

8. CALIFORNIA PRIVACY RIGHTS

8.1. California’s Shine the Light law gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties’ direct marketing purposes.

8.2. To obtain this information from us, please send an email message to hello@koalamasters.com  which includes “Request for California Privacy Information” on the subject line and your state of residence and email address in the body of your message.

9. DATA RETENTION

9.1. We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. CONTACT US

10.1. You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at  hello@koalamasters.com .

Contact our team:

Trust us, we will definitely find a common language 😉

Contact our team:

Trust us, we will definitely find a common language 😉

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